Information SEM Solution

SEM Solution Srl with operational headquarters in Chieti (CH), Via Marvin Gelber n. 44/M, is the Data Controller of the personal data you may provide, which will be processed in the terms and conditions specified below.

Personal data may be collected by filling in specific forms/modules on the site or contract forms provided to the person concerned.

The data processing will be carried out manually (e.g. on paper) and/or through automated tools (e.g. using electronic procedures and supports) and in any case in compliance with the regulations in force and limited to the purposes specified in this information notice.

Your personal data will be processed in order to provide the Service you have chosen as it can be used directly by checking our website and carrying out the activities related to it; they will therefore be processed to allow you to communicate with us or for the management of any complaints and disputes.

The provision of data is mandatory for the achievement of the above purposes, and their failure, partial or incorrect conferment could result in the impossibility to process your data.

Only with prior informed consent, and subject to your possibility of opposition under art. 7 D. Lgs 196/2003, to be exercised in the forms specified below, your data will be processed to contact you.

Cookie

A cookie is a small text file that is installed on your computer, your smartphone or other devices when you visit a website. The cookie helps websites recognize devices on their subsequent visits. There are other similar technologies such as pixel tags, web bugs, web storage and other similar files and technologies that have the same function as cookies. We use the term “cookie” in this document to describe all technologies that collect information in this way.

We use cookies for various purposes in order to provide you with a fast and secure digital experience, for example, allowing you to keep your connection to the secure area active while browsing through the pages of the site; store your User IDs securely; and personalise your home page.

Cookies stored on your computer cannot be used to retrieve any data from your hard disk, transmit computer viruses or identify and use your e-mail address. Each cookie is unique to the browser and device you use to access the site. Some of the functions performed by cookies may also be delegated to other technologies, with the term ‘cookie’ within this document, we want to refer to cookies and all similar technologies. Analytical or statistical cookies are cookies that are necessary to acquire, either directly or through our business partners, anonymous and aggregated statistical information relating to your navigation on the pages.

The use of profiling cookies is only possible with your consent.

Most popular browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or to delete only some cookies. In the same way that you disable the use of cookies, you can disable other similar technologies.

The Owner processes the personal, identifying data (for example, name, surname, company name, address, telephone, e-mail, bank and payment references) – hereinafter, “personal data” or even “data”) communicated by you when concluding contracts for the services of the Owner.

The Data Controller guarantees the security, confidentiality and protection in its possession at any stage of the processing process. The data collected are used in compliance with current legislation on privacy pursuant to Articles 4 and 24 of EU Reg. 2016/679.

Purpose of the treatment

Your personal data will be processed to conclude contracts for the services of the Owner;

fulfil pre-contractual, contractual and tax obligations arising from existing relations with you;
comply with obligations laid down by law, regulation, Community legislation or an order of the Authority (e.g. in the field of anti-money laundering);
exercise the rights of the Owner, for example the right of defence in court;

or for

send you by e-mail, mail and/or sms and/or telephone contacts, newsletters, commercial communications and/or advertising material about products or services offered by the Owner and survey the degree of satisfaction with the quality of services;
allow navigation on the company website;
possible compilation of data collection forms to send a request for information to the data controller;

We would like to inform you that if you are already our customer, we may send you commercial communications relating to services and products of the Owner similar to those you have already used, unless you disagree.

Further information on the use of personal data

The personal data processed are collected directly from the customer or from third parties linked to us through an agency contract, collaboration, consultancy or similar.

Recipients or categories of recipients of data

The personal data provided may be communicated to recipients specifically identified in the register of data processing specifically prepared, who will process the data as managers and/or as individuals acting under the authority of the Owner and the Manager, in order to comply with contracts or related purposes. The data may be communicated to recipients belonging to the following categories:

Subjects providing services for the management of the information system and communication networks of Sem Solution Srl (including e-mail);
Studies or Companies in the field of assistance and consulting relationships;
Authorities competent to fulfil legal obligations and/or provisions of public bodies, upon request;
In case of administrative and accounting purposes, the data may possibly be transmitted to commercial information companies for the evaluation of solvency and payment habits and/or to subjects for debt collection purposes. The subjects belonging to the above categories perform the function of Data Processor, or operate in total autonomy as separate Data Controllers;
companies that cooperate with us because of the affinities of the corporate objects or part of them or because of the complementarity of the action by legal entities that may qualify as suppliers and whose relationship is governed by special agreement;
external parties that we may make use of in the management of the contractual relationship with customers or for our own organizational needs and activities. Your personal data will also be disclosed to employees and collaborators, including external ones, specifically charged with processing (with access selected according to function). The list of external companies responsible for the processing, or rather the indication of those who operate in total autonomy as separate data controllers, will be kept up to date at the personnel office. More generally, the personal data collected may, without the need for the consent of the interested party, in compliance with obligations provided for by law, regulations or EU regulations, be communicated to the subjects identified by these rules.

The list of designated data processors is constantly updated and available at the headquarters of SEM Solution Srl.

It is understood that anyone has the right to oppose, for legitimate reasons, the processing of personal data concerning him/her. The full text regarding the rights of the interested party is available on the website www.garanteprivacy.it. You may exercise the above rights by contacting the Data Controller’s address.

The list of designated data processors is constantly updated and available at the headquarters of SEM Solution Srl.

Methods of treatment

The processing of your personal data will be carried out in compliance with the security and confidentiality required by the operations classified in the register and therefore for the collection, recording, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data. Your personal data are subject to both paper and electronic and/or automated processing.

The Owner will process personal data for the time necessary to fulfill the above mentioned purposes and in any case for no longer than 10 years from the termination of the relationship for the Service Purposes and for no longer than 2 years from the collection of data for the Marketing Purposes.

Compulsory or optional nature of the provision of data and consequences of a possible refusal to respond:

The nature of the conferment of data on your part is mandatory for the data controller to provide the services requested. In case of refusal, therefore, it will be impossible to complete the registration process and the System Holder will not be able to fulfil the contractual obligations.

Data access

Your data may be made accessible for the purposes announced:

to employees and collaborators of the Owner or of the companies that request it for the valid maintenance of the contractual relationship with them (e.g. contracting station that asks for confirmation of subsistence of employment relationship with SEM Solution Srl employees who will have to carry out the entrusted works);
to the system administrator;
to third party companies or other subjects (by way of example, credit institutions, professional firms, consultants, insurance companies for the provision of insurance services, etc.) who carry out outsourcing activities on behalf of the Data Controller, in their capacity as external data processors.

Data transfer to a Third Country and/or an International Organization

The personal data provided will not be transferred abroad within or outside the European Union.

Communication of data to third parties

The Data Controller may also communicate your data for the purposes announced to independent data controllers such as the Supervisory Body, judicial authorities, insurance companies for the provision of insurance services, credit recovery companies as well as to those subjects to whom communication is required by law for the fulfilment of the said purposes. These subjects will process the data in their capacity as autonomous data controllers.

Your data may also be communicated to companies/professional studies that provide assistance, advice or collaboration to the data controller, in accounting, administrative, fiscal, legal, tax and financial matters, to public administrations for the performance of institutional functions within the limits established by law or regulations and to third party service providers to whom the communication is necessary for the performance of the services covered by the contract. Your personal data are not subject to disclosure.

Data transfer

Personal data is stored on company servers within the European Union. In any case, it is understood that the Owner, if necessary, will have the right to move the servers in cloud mode.

Nature of the provision of data and consequences of refusal to respond

The conferment of the data, subject to information on the methods of use and storage times, is mandatory.

The data subject, without prejudice to the processing operations that find their source in the law, may freely decide not to provide his or her data, or may subsequently deny the possibility of processing data already provided also limited to certain purposes: in this case, for example, while a specific contract for the performance of services remains in place, he or she may deny consent to the receipt of commercial communications and advertising material.

Rights of the interested party

As an interested party, you are entitled to:

i. obtain confirmation of the existence or not of personal data concerning you, even if not yet recorded, and their communication in an intelligible form;

ii. to obtain indication of: a) the origin of the personal data; b) the purposes and methods of processing; c) the logic applied in the case of processing carried out with the aid of electronic instruments; d) the identity of the owner, managers and the representative appointed pursuant to art. 5, paragraph 2 Privacy Code and art. 3, paragraph 1, GDPR; e) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents;

iii. get: a) the updating, rectification or, when interested therein, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected;

iv. oppose, in whole or in part: a) for legitimate reasons, the processing of personal data concerning you, even if pertinent to the purpose of collection; b) the processing of personal data concerning you for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication, through the use of automated calling systems without the intervention of an operator by e-mail and/or through traditional marketing methods by telephone and/or paper mail. It should be noted that the right of opposition of the interested party, set out in point b) above, for the purposes of direct marketing by automated means extends to traditional methods and that in any case the interested party may exercise the right of opposition even only in part. Therefore, the interested party may decide to receive only communications by traditional means or only automated communications or neither of the two.

Where applicable, it also has the rights under Articles 16-21 GDPR (Right of rectification, right to oblivion, right to limitation of processing, right to data portability, right of opposition), as well as the right to complain to the Guarantor Authority.

Methods of exercising rights

You may exercise your rights at any time by sending:

a registered letter to SEM Solution Srl, via Marvin Gelber n.44/M, Chieti (CH).
an e-mail pec semSolutionsrl@pec.it

Owner, manager and persons in charge

The Data Controller and data processor is SEM Solution Srl in the person of the legal representative p.t., with registered office in Chieti (CH), Via Marvin Gelber n.44/M.

The updated list of data processors and persons in charge of processing is kept at the registered office of the Data Controller and Data Processor.

The contact details of the Data Protection Officer are:

Phone +39 0871-574885

E-mail info@semSolution.com

PEC semSolutionsrl@pec.it

Minors

We do not knowingly use the Company’s Site to request data or make sales to children under the age of 18.

Code of Ethics

We adopt a code of ethics as part of our organizational and management model that commits the company to protecting the rights of individuals to privacy.